Q why is my credit card not working or being declined?
A. It could be a number of reasons. Some of the most common reasons are
1. The billing address you provided is not matching up with the name and address that is attached to the card you are using.
You must be sure they billing address is (exactly) the same as the address that the card is registered to.
2. You may be using a expired card.
3. The merchant account often declines Pre paid credit card.

Q. Why did I not receive a email confirmation from your site letting that my order went through,or that my order was shipped?
A. It is possible because your email is blocking our sites email as spam. Please be sure to add needtobuildmuscle.com to your address book.

Q. I was missing Items from my order and my pack was opened.
A. First always check with your post office. If your pack was ripped open and items were missing then the post office always indicates this on the pack and on the tracking info for your pack. It will say (package delivered with out or with missing content). If this has happened contact us and we will Issue you a reship... If you were missing product because we were back ordered then we have this on file and will send out the products as soon as we have them...... In the event that we made a mistake We always make things right with in reason. Thank you!!!!

Q How do I use the products I have purchased
A. Please direct all questions about the use of our products to our product discussion forum on our site located here http://www.needtobuildmuscle.net/forum   some one is always There to help. If it is a dire need then feel free to call our help desk 24 hours a day 7 days a week. 978-3784266

Q. Do you offer refunds and if so how do I get a refund?
Yes we stand behind our products 100%. If you are unhappy with your products for any reason just return the products with in 30 days to
Needtobuildmuscle.inc 100 macy st Amesbury mass 01913 for a full refund..

Q. I would like to order in bulk, is there discounts for ordering in bulk or whole sale pricing.
A. We sell in bulk or whole sale to our registered resellers and registered whole sale accounts.
All other bulk deals are ether posted on the site or done on a case by case basses. If you
would like more information about this please send us a email or call out help desk.

Q. How soon will me order be shipped and when will I get it
A. We ship all orders the next day after the order has been made. We ship all orders 3 day priority mail for free.
Expect your order with in 1 to 4 business days if you live in the US and with in 7 to 21 days if you live out side of the country.
If products are on back order we ship what we have in stock and the rest of your order when its in stock again.

Q. What kind of payments do you except.
A. we except all major credit cards (if on the paypal page the credit card option is on the left of the page in small letters)
,paypal,and money orders. If paying with money order please send money order with order request and shipping info to. needtobuildmuscle.inc
100 st Amesbury Mass 01913

Q. Do you ship your products to my country.
A. Yes and no.....If you are able to place the Item in your cart and pay for it then yes we Ship to you.
We do not ship need2sleep to Norway,swedin,or the netherlands.

Q. Will I recive a tracking number when my product is shipped.
A. Yes most of the time both our site and or paypal will send you a email to the email we have on file for you with a tracking number.
If you do not get this email with in a few days please make sure your email address is not blocking our site's emails.